หน้าที่ความรับผิดชอบ: Key responsibilities: ELeading a team of customer services staff in everyday operations. EMaintains a commitment to the company vision and the “spiritEof the organization EPlays an important role of improving the relation between the management and the employees. ECommunicating information between the management team, other operations staff, customers and instructors. EBesides acting as a mode of communication with the company and the public in general EPlans, develops and implements organization policies and goals also meeting the budget of the business. EMotivating and coaching the sales and operation team EAdvocate all client needs during service cycle and increase customer satisfaction EEstablishing and maintaining relationships with both new and existing customers. EHandling and enhancing center operations systems EAnalyze and summarize the service performance during the month ELead and drive on customer complaints reduction (numbers of complaints, lead-time to response customer complaints) with regular meeting with team and regular update to management to monthly report. EManage customer profile and database to ensure key information are always available to support sales, marketing and management requirement

เหตุผลที่ลาออก: I want to get the new experience with the challenge job

หน้าที่ความรับผิดชอบ: Key Responsibility: ELeading a team of hostess staffs in everyday operations. ETo converse with guests to maintain a good relationship as well as extending a personal touch. ETo carry out any other duties when requested by the Hostess Manager. ETo hold responsibility for the monthly scheduling, days off of hostess staffs. ETo oversee with the training of the hostess staffs. ETo respond to guest enquiries or concerns to make guest happy. ETo improving standards and service for our guests. ETo work in conjunction with the event team. ETo hold responsibility with the selecting of new hostess staff and their training. ETo hold responsibility for disciplinary action, as well as the rewards for outstanding performance. ETo hold responsibility for the punctuality of the entire team. ETo hold responsibility to create a good working atmosphere and build a team in order to increase morale and efficiency.

เหตุผลที่ลาออก: I want to move up in the next level and get more experience

หน้าที่ความรับผิดชอบ: Key Responsibility: • Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail. • Interact with guests on a pro-active and spontaneous basis. Provide information as requested by guests. • Ensure the delivery of excellent customer services at all times. • To maintain good relationships with our guests i.e., be punctual for all shift duties to minimize the effects on other team members; provide assistance to other team members when necessary.

เหตุผลที่ลาออก: I want to get the new experience in the hotel industry