หน้าที่ความรับผิดชอบ: • supervising General Job Performance of reservation and front office staff implementing of policies and procedures • Allocate daily tasks to Reservations and Front Office staff / Responsible for training staff. • Review reservation booked daily. • Responsible for preparation of occupancy forecast. • Responsible for recording Company/Travel Agent Rates both in system and correspondence file. • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis. • Identify Top Producing Accounts ensure proper recognition by Reservation staff • Responsible for various Production reports and supply to each department concerned. • Monitoring Telephone Manner and general performance of reservations staff daily. • Ensure special handling of repeats guest and very VIP guest. • Review room blocking for Long Stay. Suites and special group request. • Established training guidelines and development plans. • Handled guest complaints pertaining to Reservations.

เหตุผลที่ลาออก: Career progress

หน้าที่ความรับผิดชอบ: • Handled guest complaints pertaining to Reservations or Tour Package • Responsible for training staff / Recruited trained and supervised all reservation associates • Manage, lead and develop the reservation team • Manage all reservation team performance • Communicate with overseas clients/agents or supplier by email and phone • Contact hotels for availability check and finally for reservations • Organizing the daily and monthly reports

เหตุผลที่ลาออก: Career Progess

หน้าที่ความรับผิดชอบ: • Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager. • Allocate daily tasks to Reservations staff / Responsible for training staff. • Review reservation booked daily. • Responsible for preparation of occupancy forecast. • Monitoring Telephone Manner and general performance of reservations staff daily. • Review room blocking for Long Stay. Suites and special group request. • Supervising of Group Reservations • Responsible for work schedule • Review room blocking for Long Stay. Suites and special group request. • Established training guidelines and development plans. • Handled guest complaints pertaining to Reservations.

เหตุผลที่ลาออก: Career Progess

หน้าที่ความรับผิดชอบ: • Handle day to day operation of Front Office. • Handling guest enquiry, complaint, etc... • Ensure guest satisfaction and maintain highest standard of service. • Report to Front Office Manager. • Solve the problem and mark guest happy • Strong interpersonal and communication skills. Good relationship and organizational skills. Strong managerial skills • Responsible for energizing team spirit and motivation in all staff

เหตุผลที่ลาออก: Promote to Reservation Manager