หน้าที่ความรับผิดชอบ: Call Center Shop different from AIS Shop> Customers can call 1175 and booking interested Device and have appointment to buy it. Manages 6 staffs in 2 outlets under ACC(Rama 4 branch & Phaholyothin branch) Responsible for both Residential and Non-Residential Residential(Classic segment, Serenade Segment, Serenade Personal Assistant Segment till CEO Segment) Non-residential (both SME & Key Account) Ensures our target meet KPI Devices Sales/ Non-Voice Sales Service Quality Assurance/ CSI/ Cost per Agents Staff & Supervisor Competency % Reduction of Complaint & Error Coordinates with relevant teams to ensure seamless operation process. Keep Record Voice of Customers & Voice of Staffs and deliver to marketing team or related department. Proposes for possible device sales process and VIP handling improvements & solutions to management.

เหตุผลที่ลาออก: Early Retire