หน้าที่ความรับผิดชอบ: 1. Take care in IPG products such as LaserJet printers, Designjet printers, Business Inkjet printers, DeskJet printers, Scanners, All in one multifunction products and Projectors. 2. Training about technical skill and soft skill to HP call agents (Technical Helpdesk Specialist). 3. Update information, issues and solution for staff. 4. Training new HP‘s product for staff when products have launch in Thailand. 5. Training and updated cases logged (Icare & WFM) to call agents. 6. Testing product and find solution for solve customer’s issue. 7. Handle cases complain from another HP department if that case have issue software concern. 8. Escalated case to HP Product specialist SEA in Singapore for find out solution. 9. Onsite support in special case for customer. 10. Manage call center team assistance. 11. Observed monitor Call Agent‘s calls for evaluated improved performance of Call Agents and made calls coach monthly reports about soft skill and technical skill of call agents. 12. Capture data from Symposium server (call center system) for created call center reports and daily reports. 13. To provide technical support over telephone about HP product such as software and driver of product, usage product basic hardware.

หน้าที่ความรับผิดชอบ: 1. Take care in IPG products such as LaserJet printers, Designjet printers, Business Inkjet printers, DeskJet printers, Scanners, All in one multifunction products and Projectors. 2. To provide technical support on telephone about HP product such as software and driver of product, usage product basic hardware. 2. Troubleshoot and find out best solution when customers got issue in product. 3. Maintain accuracy when logging and update call detail in call tracking tool. 4. Provide accurate and understandable information to customer over telephone. 5. Testing product and find solution for solve customer’s issue.

หน้าที่ความรับผิดชอบ: 1. Plan and find many sites for install for install Base Transceiver Station (BTS) of GSM 1800 MHz (TA Orange) in northeast area. 2. Technical survey and made report about detail of sites. 3. Plan, Cooperate, Manage, Review, Supervise, Training and Inspect Sub-contractors to do On-site Survey, Survey Report, Engineering drawing in the middle & large scale project.

เหตุผลที่ลาออก: Reason for leaved because I have a final examination in secondary term.